1. Hospital’s Commitment to Patient Care and Rights
Mussa Wardak Hospital is dedicated to providing high-quality healthcare services to all patients. Our commitment is grounded in the principles of compassion, respect, and excellence. We strive to create a safe and supportive environment where patients are treated with dignity and their rights are upheld. Our goal is to ensure that every patient receives comprehensive care tailored to their individual needs, and that they are fully informed and involved in all aspects of their healthcare.
2. Patient Rights
Access to Care
- Right to receive healthcare services without discrimination: Every patient has the right to access healthcare services regardless of race, gender, nationality, religion, disability, or financial status. We ensure equitable treatment for all patients.
- Right to emergency care: In emergency situations, patients have the right to receive immediate and appropriate medical care to stabilize their condition and address urgent health concerns.
Respect and Dignity
- Right to be treated with respect and dignity: Patients are entitled to be treated with kindness and respect by all healthcare staff. This includes being addressed in a polite and considerate manner.
- Right to privacy and confidentiality: Patients have the right to privacy during consultations, examinations, and treatments. Personal and medical information is kept confidential and only shared with authorized personnel involved in their care.
Informed Consent
- Right to be informed about treatment options and procedures: Patients have the right to receive clear and comprehensive information about their diagnosis, treatment options, potential risks, and benefits. This empowers them to make informed decisions about their healthcare.
- Right to participate in decision-making regarding their care: Patients are encouraged to be active participants in their care. They have the right to ask questions, seek second opinions, and be involved in decisions about their treatment plan.
Safety and Quality Care
- Right to receive safe and high-quality care: Patients have the right to receive care that meets the highest standards of safety and quality. This includes being treated in a clean and safe environment by qualified healthcare professionals.
- Right to be informed about the healthcare provider’s qualifications: Patients have the right to know the qualifications and credentials of the healthcare providers involved in their care. This helps build trust and confidence in the care they receive.
Communication
- Right to clear and understandable communication: Effective communication is essential for quality care. Patients have the right to receive information in a way that they can understand, including having access to translators or interpreters if needed.
- Right to have a translator or interpreter if needed: For patients who do not speak the primary language of the healthcare provider, or those with hearing or speech impairments, the hospital will provide translation or interpretation services to ensure clear communication.
Complaints and Feedback
- Right to express complaints and provide feedback without fear of retribution: Patients have the right to voice their concerns, complaints, and suggestions about the care they receive without fear of negative consequences.
- Right to a timely and fair resolution of complaints: The hospital is committed to addressing complaints promptly and fairly, ensuring that patients’ concerns are taken seriously and resolved effectively.
3. Patient Responsibilities
Providing Information
- Responsibility to provide accurate and complete health information: Patients are responsible for providing accurate and comprehensive information about their health history, current symptoms, medications, allergies, and any other relevant details. This ensures that healthcare providers can offer the best possible care.
Following Treatment Plans
- Responsibility to follow prescribed treatment plans: Patients should adhere to the treatment plans prescribed by their healthcare providers, including taking medications as directed and following recommended lifestyle changes.
- Responsibility to ask questions if instructions are not understood: If patients do not understand any aspect of their treatment or instructions given by healthcare providers, they should ask questions to clarify and ensure they fully comprehend what is expected of them.
Respect and Consideration
- Responsibility to respect other patients, staff, and hospital property: Patients should treat other patients, healthcare providers, and hospital staff with respect and courtesy. They should also respect hospital property and adhere to hospital policies and rules.
Financial Obligations
- Responsibility to fulfill financial obligations in a timely manner: Patients are responsible for ensuring that they understand the financial aspects of their care, including insurance coverage and out-of-pocket costs. They should make timely payments for services rendered or arrange for payment plans if needed.
4. Confidentiality and Privacy
- Explanation of how patient information is protected: Patient information is safeguarded through strict confidentiality policies and secure record-keeping systems. Only authorized personnel have access to patient records, and any sharing of information is done in compliance with legal and ethical standards.
- Conditions under which information may be shared: Patient information may be shared with other healthcare providers involved in the patient’s care, insurance companies for billing purposes, or as required by law. Patients will be informed of these conditions and can expect that their privacy is respected.
- Patient’s rights to access their own medical records: Patients have the right to access their own medical records. They can review, request copies, and ask for corrections if they identify any inaccuracies.
5. Access to Medical Records
- Procedure for requesting medical records: Patients can request access to their medical records by submitting a written request to the hospital’s medical records department. The request will be processed in a timely manner.
- Explanation of patients’ rights to review and obtain copies of their medical records: Patients are entitled to review their medical records and obtain copies for their personal use or to share with other healthcare providers. The hospital will provide these copies while ensuring the security and confidentiality of the information.
6. Consent and Decision Making
- Detailed process for obtaining informed consent: Before any procedure or treatment, healthcare providers will explain the details, including potential risks and benefits. Patients will be asked to sign a consent form, indicating their understanding and agreement.
- Rights related to consent for minors or incapacitated patients: For patients who are minors or unable to provide consent due to incapacity, a legal guardian or designated representative will be involved in the decision-making process.
- Role of family members in decision-making: Family members may play a significant role in the patient’s care decisions, especially in cases where the patient is unable to make decisions independently. The hospital respects the involvement of family members and ensures they are well-informed.
7. Feedback and Complaints Process
- Detailed process for providing feedback or lodging complaints: Patients can provide feedback or lodge complaints through various channels, including feedback forms, suggestion boxes, or directly contacting the hospital’s patient relations department.
- Contact information for submitting feedback or complaints: The hospital provides contact information for the patient relations department, including phone numbers and email addresses, to ensure accessibility for all patients.
- Commitment to addressing and resolving issues promptly: The hospital is dedicated to addressing patient complaints and feedback promptly. A systematic process is in place to investigate issues, take corrective actions, and communicate the outcomes to the patients.